Field Service Technician

Job description

Field Service Technician Responsibilities: Apple iphones , ipads , Office 365 applications and client specific software. Qualifications: - Provide phone and in-person technical support for users, addressing issues related to Win11, O365 applications, desktops, laptops and Mobile devices. - Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation. - Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment. - Cisco Network Infrastructure knowledge including routers, switches, IPS circuits, MDFs/IDFs. - Experience with network monitoring tools such as Solarwinds . - Experience supporting Office space, Sales, Delivery, Production and Warehouse WMS functions. - Document support requests and resolutions using ServiceNow. - Install, configure, and troubleshoot Microsoft Win11 systems, Samsung phones, - Manage mobile IT asset deployment and retrieval utilizing Mobile Device Management (MDM) software (AirWatch / Knox Portal), including laptops / desktops during employee onboarding and offboarding. - Experience with provisioning OKTA Multi-Factor Authentication (MFA) solutions. - Participate in after-hours P1...