Global Technology – Field Support Analyst

Job description

Specific Job Summary The “position” contributes skills in Technology & general knowledge of the Exchange\leisure\hospitality business to support property and technology (IT) objectives at resorts and corporate offices. The position, in conjunction with regional IT management is accountable for assisting the local properties with assisting in technology planning, decision making, implementation, support and maintenance. The “position” will interface with vendors, owners, executive committee, corporate office and property-based staff. This role will provide support at a 2nd level for all Workstation and be responsible for site Server, UPS, Network, Telephone and PMS\POS systems at property and office level. Ensure that the local Server/MDF and IDF rooms are suitably maintained according to vendor operating guidelines and in line with corporate standards, completing maintenance as and when required. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software, LAN\WAN and internet. Respond to application and system error messages. Provide network communications support and technical guidance. Refer major problems to vendors and Supervisor IT. Analyze, re...