Customer Service Analyst (Pet Retention)

Job description

Job Overview Performs front-line customer service duties with heavy emphasis on problem-solving, networking with community partners to provide solutions. This position is responsible for providing options to the public who wish to relinquish pets while maintaining a positive and non-judgmental attitude, as well as the evaluation and processing of animals into the shelter system. Position works in an Animal Intake Office with face to face, phone, and computer interactions with customers facing sometimes difficult pet ownership situations. Advises the public on and utilizes a combination of social services and available resources and tools to help resolve customer issues and offer solutions for customers to keep their pet at home instead of relinquishing him/her to the shelter. Starting Salary: $36,732 - $47,756 Benefits: Click HERE to view our Benefits at a glance. Core Competencies: - Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. - Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization a...