Sr. Analyst, Business Systems

Job description

Role Purpose: Responsible for formulating and defining complex information systems scope and objectives through research, analysis, testing, and fact-finding combined with a comprehensive understanding of business systems and industry requirements. Serves as a pro-active business partner and as part of a North American team to enable business through technology in an integrated enterprise systems environment. Understands current market trends and best practices and formulates some propositions to enhance the business performance. Essential Duties and Responsibilities: - First level contact for the business for any inquiries including systems support, improvement analyses, and advice. - Provides ongoing responsibility for system failure prevention, system issue escalations and user inquiries. This includes regular system maintenance and support which will require evening, weekend, and on-call support. - Seeks constant improvement opportunities and appropriately challenges processes to ensure consistency. Facilitates process improvement discussions with business, vendors and IT. - Responsible for evaluating and developing reliable and efficient solutions to fulfill complex business r...