3rd Line Data Engineering Specialist

Job description

Job Req ID: 57969 Posting Date: 27/04/2026: Function: Network Engineering: Location: Sheffield, London, Newcastle or Birmingham About the role: This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment. Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible. What you’ll be doing: - Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs - Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates - Collaborate across teams to deliver timely resolutions and maintain service quality - Support continuous improvement through knowledge sharing, training, and development of tools and processes - Contribute to 24x7 ser...