Guest Service Agent - Steady Extra (Planet Hollywood LV)

Job description

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel Ability to follow directions. - Process check-in and check-out transactions for guests - Assist guests with questions about the city and property - Offer assistance with reservations for meals, shows, and other activities when appropriate. - Assists with guest service recovery when possible - Always Maintains an Upbeat and Positive attitude - Responsible for being appraised for current events in hotel assisting guests - Acts a liaison on behalf of the guest to expedite guest requests - Maintains a professional and courteous attitude towards all guests (internal and external) - Anticipating guests' needs and guest expectations - Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed pa...