Front Office Manager
Accor · Darwin, Northern Territory, AU
Company Description Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from t...
Job description
Company Description Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers. Be a part of this journey… Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience. The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description: - Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards. - Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives. - Ensure seamless guest arrivals and departures through effective room allocation and front desk management. - Manage and optimise Fro...