Technical Service Desk

Job description

What success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. - Provide 1st Level IT Support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients...