CELIC Chief Operating Officer
Michigan Farm Bureau Family of Companies · Cincinnati, Ohio, US
OBJECTIVE CELIC Chief Operating Officer Objective To direct and oversee CELIC’s operational activities nationally. To oversee policies, objectives, and initi...
Job description
OBJECTIVE: CELIC Chief Operating Officer Objective: To direct and oversee CELIC’s operational activities nationally. To oversee policies, objectives, and initiatives for the corporation. To establish the overall direction and strategic initiatives for market growth, profitability, and expansion. To evaluate current and proposed systems and procedures and determine and implement changes as necessary. To lead and coach operational and sales leadership to meet company goals. RESPONSIBILITIES: CELIC Chief Operating Officer Responsibilities: Plan, direct, and supervise the business affairs of the company, according to applicable laws and government regulations. Maintain and create strong internal controls around operational processes such as death claim processing, surrender processing, loan processing, and new business processing. Develop and monitor Key Performance Indicators that meet the service quality expectations of the organization. Lead initiatives to drive the company forward, utilizing advancements in technology and products to provide modern solutions for customers and agents. Maintain awareness of industry developments and insurance marketing through participation in profes...