Customer Service Analyst (Belfast)

Job description

We’re currently recruiting for a Customer Support Analyst to join our team! Must be available to work Saturdays or Sundays The Customer Support Officer is responsible for delivering high-quality support to customers by responding to enquiries, resolving issues, and ensuring a positive customer experience. This role serves as the first point of contact and plays a key part in building and maintaining strong customer relationships Company Purpose TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach. - Finance • People • Governance• Facilities & Equipment • Football TeamFeePay – Employee Benefits: Main Responsibilities - A collaborative and supportive culture and working environment • Regular social and charity events • Competitive salary • Vitality healthcare • Standard pension and holidays • Professional development opportunities. Customer Support & Communication: - Respond to customer enquiries via phone, email, live chat, and in person. • Provide accurate information regarding our pr...