Onsite Support Engineer

Job description

Position Overview: You’re an experienced Onsite 2nd Line Support Engineer residing in the UK. You’ve been in this type of role or perhaps a field engineer role previously, providing deskside/drop-in/onsite support . You have developed strong analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy. In this role you will gain relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you). The budgeted salary for this role is between £34,000 – £40,000 Click here for the list of benefits. #LI-Onsite Responsibilities: Working at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Meeting your SLAs (“Service Level Agreements”) through troubleshooting, maintaining, and supporting a wide range of technical challenges. Taking ownership of your tickets with a customer fo...