Customer Support Agent - Shift Work

Job description

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. What you'll be doing?: - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Troubleshooting common issues with a product or service - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, comments, and complaints. - Ensure customer satisfaction and provide professional customer support. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. We're looking for someone who: - Proves excellent written and oral communication skills. - Has customer orientation and ability to adapt/respond to different types of characters. - Has good computers skills. - Proves high attention to details. - Has the ability to work under stressful and testing situations with customers. - Has ex...