Customer Service Representative

Job description

Job DetailsJob Location: Elk Grove - Elk Grove, IL 60007Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyJob Shift: Day Job Description: We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills. Key Responsibilities: Customer Service and Support: Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently. Handle customer service inquiries providing accurate information and solutions to problems. Sales Support and Transaction Processing: Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience. Supporting the customer experience in partnership with the branch as needed. Capture potential quantity discount upsell opportunities during customer interactions. Customer Relationship Mana...