Service Delivery Director

Job description

Key Responsibilities: - Oversee the end-to-end handover process from Project Dawn delivery across multiple technology partners, ensuring service excellence and adherence to project timelines. - Work with the Wider Technology team and Business functions to develop and implement a strategic vision for the service delivery function, aligning it with the company's long-term goals and objectives. - Design and implement a comprehensive service delivery framework that includes best practices, methodologies, and processes to ensure consistency, efficiency, and high-quality service delivery across all projects and initiatives. - Foster strong relationships with key stakeholders, including internal teams, external technology providers, and business leaders, engaging them in the design and implementation of the service delivery function. - Drive continuous improvement and innovation within the service delivery function by analysing performance metrics, identifying areas for improvement, implementing best practices, and leveraging new technologies and methodologies. - Provide leadership and guidance to the service delivery team, fostering a culture of collaboration, excellence, and high perfor...