Forecasting Analyst

Job description

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary: The Forecasting Analyst is responsible for anticipating future contact center workload and translating those forecasts into clear, actionable staffing and operational requirements. This role plays a critical part in helping the business achieve established service levels and efficiency goals by delivering accurate, data-driven insights across short-, mid-, and long-term planning horizons. Primary Responsibilities: - Develop and maintain short-, mid-, and long-term contact v...