Customer Service Manager

Job description

IPS is seeking dedicated Office and Customer Service Manager to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS. Responsibilities and Expectations: As a Customer Service Manager for IPS, you will serve as the primary point of contact for our customers throughout their motor repair experience—from quote to delivery of the motor. The Customer Service Manager will be responsible for developing and training their team . - Develop and implement training programs that focus on customer service best practices, communication skills, product knowledge, and problem-solving - R esponsible for overseeing the daily operations of the customer service department - Communicate with customers in all aspects. - Research and communicate with IPS vendors on parts and part deliv...