Service Owner

Job description

Create your best future and join Westpac as a Service Owner! What’s the role?: You will be responsible for the end-to-end delivery of banker tooling that materially improves banker productivity and enables richer, insight‑led relationships with customers. The role exists to translate strategic intent into predictable delivery outcomes by leading a team of Product Owners to deliver simplified, scalable digital capabilities for bankers across Business & Wealth. Key Responsibilities include: Product owner leadership and enablement Governance Risk and controls: Delivery Leadership and planning: Stakeholder alignment and communication: Benefits realisation and outcomes: What do I need?: This role requires a strong background in digital delivery within complex, multi‑squad environments, with proven experience leading Product Owners to deliver both customer‑facing and internal digital capabilities. You will bring hands‑on experience delivering tooling that enhances frontline or banker productivity, with a focus on meaningful outcomes and business impact. You will be comfortable navigating ambiguity and operating across technology, data, intelligence and business domains. Success in this r...