Technical Field Specialist

Job description

Technical Field Specialist will serve as the in-field coordinator of programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company. Preparation Responsibilities: - Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests. - Writing pilot project charters. - Documenting and validating operational workflows. - Conducting in-field operator training. - Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity). - Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation. - Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems. - Testing, troubleshooting, and resolving device an...