Associate Director, Customer Platforms COE

Job description

Grant Thornton is seeking a Customer Platforms COE Associate Director to join the team in Chicago, IL. The Associate Director, Customer Platforms COE sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role is accountable for ensuring our go-to-market and commercial teams are fully leveraging our platforms to drive client relationships, pipeline, and business development. You will lead the Customer Platforms Center of Excellence (COE): a function responsible for driving adoption across our go-to-market organization, enabling our commercial teams to work smarter, setting the standards for how our platforms are used, and overseeing how new teams whether through acquisition, firm integration, or organizational expansion are onboarded onto our global commercial systems. The Customer Platforms Strategy team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's commercial technology ecosystem including CRM, sales enablement, and client intelligence platforms used by go-to-market and commercial teams across the firm. The COE is a core part of this team, operating as a str...