Donor Fulfillment Specialist

Job description

The Donor Fulfillment Specialist is a cross-functional position that supports both the gift processing and donor call center departments. This role ensures accurate and efficient processing of contributions while also delivering exceptional service to donors through timely communication and support. Utilizes basic math skills to add and balance daily cash, checks and credit card transactions. Makes outbound acknowledgement thank-you calls to enhance donor engagement. This position requires strong attention to detail, excellent communication skills, and a donor-centric attitude. Essential Duties: - Exhibits regular and punctual attendance. - Assists in the processing of incoming gifts utilizing electronic envelope extraction equipment. Sorts all gifts based on predetermined criteria for ease of gift processing. - Responsible for electronically scanning, verifying, and balancing daily contributions, and preparing them for deposit utilizing the gift processing imaging equipment and Check 21 software. - Places outbound acknowledgement calls to donors as assigned and documents all calls in the donor database system. - Receives, handles and/or directs incoming calls using established pro...