Patient Service Representative (PSR)

Job description

Department: 01120 AMG Crystal Lake Congress Pkwy - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Office hours Teammate to cover office hours in shifts Mondays 730a-530p: Tuesdays 645a-6p: Wednesdays 645a-530p: Thursdays 645a-5p: Fridays 645a-5p: Work 1 Saturday a month 745a-12p, off 1/2 day during the week when working Saturday Pay Range: $19.80 - $29.70 Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Greets and accurately registers patients in EMR system verifying essential billing and demographic information. Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately. Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails. Resolves a variety of patient questions, inc...