Head of HP AM Americas Service Delivery

Job description

Head of HP AM Americas Service Delivery Description -: Job Summary: The HP AM Head of Americas Service Delivery is accountable for leading end‑to‑ end service delivery execution across the Americas region. This role drives operational performance, cost efficiency, and people leadership, ensuring alignment with HP AM Services & Operations priorities and HP standards for service excellence. The role operates with broad autonomy, leading managers and geographically distributed teams, and contributes to global services strategy through execution excellence and cross‑HP collaboration. Responsibilities: - Lead Americas Service Delivery execution , translating global Services & Operations strategy into measurable regional outcomes. - Own and drive service performance management , with a strong focus on KPI discipline, cost‑to‑serve optimization, and continuous improvement (targeting sustained YoY cost improvements). - Establish strong operational governance, cadence, and risk management to ensure predictable, high‑quality service delivery. - Develop and mentor senior service leaders; build and maintain succession plans for critical leadership roles. - Advance service innovation by leverag...