IT Enterprise Specialist 1/2/3

Job description

BHE GT&S has an exciting opportunity as an IT Enterprise Specialist 1/2/3 at our Utica Station location in New Hartford, NY. May act as a project work team or group leader. At least 5 years' related experience. Extensive knowledge of PC/LAN communications hardware and software, in a multi-protocol environment, and network management of software. Experience in data communications troubleshooting. Broad understanding of customer needs and how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer, and takes ownership of the issues affecting them. Must demonstrate a specialized understanding of customers' business, and quickly adapt to the environment. Clients are comfortable in approaching them with problems or questions. Ability to translate knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved. Effective at using multiple information sources such as technical manuals, web sites, and local experts. Able listener. Communicates early and often with the customer, keeping them informed of the situation. Willing and able to act as an advocate for the c...