Customer Service Representative (On-Site)

Job description

Description About Kalos Services: At Kalos Services, we don’t just get the job done—we do it right. That means technical excellence in HVAC, Plumbing, and Electrical, and just as importantly, how we treat our customers and each other. Our Residential Division is growing, and we’re looking for a professional, Customer Service Representative who can handle high call volume, support field operations, and deliver a consistently high-level customer experience. Position Overview: This is a full-time, on-site CSR role serving as the front line for our Residential HVAC, Plumbing, and Electrical departments. You’ll be responsible for managing incoming service requests, coordinating schedules, and ensuring customers are taken care of quickly, clearly, and professionally. This role requires someone who can think fast, stay organized, and take ownership of the customer experience from start to finish. Compensation: - $17–$22/hour (based on experience) Schedule: - Day Shift - Monday – Friday Key Responsibilities: - Handle a high volume of incoming service calls from residential customers - Make outbound calls for scheduling, confirmations, and follow-ups - Schedule and dispatch service calls ba...