Helpdesk Advisor

Job description

Helpdesk Advisor £25,430 plus great benefits (Work Level 6C) 12-month fixed-term contract Scunthorpe (hybrid): Please note: In this role, you’ll spend the first 3 months in the office for training. After this, you’ll be able to work from home 3 days per week. You’ll work approximately 1 in 4 Saturdays and be on a bank holiday rota. Co-op Wholesale is growing, and we’re looking for talented people who want to shape what comes next. As a Helpdesk Advisor in our Partner Support team, you’ll provide essential daily support to both the Helpdesk and Reception, making sure that partner and consumer queries and complaints are logged and investigated promptly via telephone or email Why this role matters: Exciting things are happening at Co-op Wholesale. We’re growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey. To make this offer the best it can be, we need to make sure we’re supporting our partners and providing them with an excellent and helpful service. That’s where you come in. What you’ll do: - Support the team and assist with queries via telephone or email - Maintain good relationships with inter...