Senior Commercial Implementation Specialist

Job description

Overview: Responsible for end-to-end implementation and fulfillment of Treasury Management (TM) Services utilizing various systems. Work closely with clients and business partners as required. Client facing role. Primary Responsibilities: Ownership of TM Service request set ups received from TM Sales representatives and/or clients. Proficiency in TM Implementation and TM Fulfillment processes and procedures. Receive information from Treasury Management Sales. Conduct research for requests and respond to internal business partners, as needed. Ensure accuracy of Treasury Management service setup. Prepare, distribute, validate, and collect legal agreements and client signatures. Monitor TM Now work queue and assigned orders to avoid stalled or inactive requests. Ability to independently research and resolve issues regarding implementation and fulfillment, escalate issues as appropriate. Attend regularly scheduled departmental training calls to maintain current knowledge of procedures, regulatory updates, and Treasury Management services. Assist other staff members with understanding what has been communicated. Ability to work under time constraints and handle multiple tasks in support...