Membership Coordinator

Job description

Membership Coordinator Department: Center Staff: Employment Type: Full Time: Location: Charles River YMCA: Reporting To: Jaclyn O'Neil: Compensation: $22.00 - $25.00 / hour Description: Position Summary: Under the direction of the Membership Director, the Membership Coordinator is responsible for providing exceptional customer service to members and program participants, promoting the benefits of membership to prospective members, assisting the Membership Director in prospecting, administrative membership duties and training and development of the Welcome Center staff team. The Membership Coordinator must focus on excellence in every aspect of member services and training, working in constant collaboration with the Membership Director, Member services staff and Member Community Support Center team. Full time – hourly: Days: Tuesday-Saturday: Key Responsibilities: The Membership Coordinator will drive success in the following areas of responsibility to support a strong Y experience and successful operation of the Welcome Center. Customer Service and Experience: · Listen to member needs and makes recommendations or provide solutions to improve their experience. · Review feedback from...