Expert Support Consultant

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Join Us and Make an Impact Step into a role where your expertise truly matters. As an Expert Support Consultant , you’ll be at the heart of our Universal Banking team, supporting major retail banking clients and ensuring the stability of business-critical systems used every day by millions of end-users. If you enjoy solving complex problems, working directly with customers, and influencing real outcomes, this is your opportunity to shine. What You’ll Do: Serve as a subject matter expert for our Universal Banking platform. Investigate and resolve complex production issues by analysing logs, simulating scenarios, and validating solutions in local environments. Collaborate closely with Development and Product teams, providing clear analysis and contributing to solution approaches, test planning, and code reviews. Buil...