Concierge Agent

Job description

Description JOB TITLE: Concierge Agent: JOB SUMMARY: Responsible for all aspects of Concierge Services which includes overall guest satisfaction, amenity deliveries, reservations, and VIP services. Must value guests and be committed to providing them with information and resources to have a memorable experience. REPORTS TO : Director of Rooms PRIMARY DUTIES AND FUNCTIONS: 1. Participate actively in the daily operation of the department, and have thorough knowledge of all amenities, activities and property. 2. Make reservations for activities and dining throughout the property management system. 3. Taking orders for amenities and delivering items to guest rooms. 4. Making deliveries for packages with amenities. 5. Upsell. 6. Knowledge of duties for concierge services, procedures, policies and systems. 7. Maintain harmony among team members, guests and management. 8. Complete necessary departmental paperwork. 9. Cooperate, communicate and work closely with all departments in order to serve guests efficiently. 10. Ensure guest needs are met: by providing accurate information and assistance as requested. 11. Perform miscellaneous tasks and duties for smooth operation of department. PRI...