Patient Access Liaison III – Access Center – Full Time 8 Hour Days (Non-Exempt) (Union)
University of Southern California · Los Angeles, California, US
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
Job description
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. The Patient Access Liaison III is competent and proficient toto answer, screen and direct incoming and outgoing telephone calls for multiple areas within the department, sends electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison III will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison III will be expected to work independently and to assist with department projects when needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and pro...