Expert Desktop Technician

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. This is a full-time on-site role. The Expert Desktop Technician will serve as the Paddington-based technical lead for End User Compute services, providing expert-level desktop support, white-glove executive coverage, and regional oversight across London and potentially wider Europe. The role aligns with TP4 technical professional standards, requiring specialized expertise, advanced analytical capability, and a high degree of autonomy while influencing service quality across multiple locations. Responsibilities & Deliverables: White-Glove & Executive Support (Global): - Lead and manage global VIP/White Glove support services, ensuring consistent fast and high-quality service delivery. - Act as the primary onsite technical contact for executives in Paddington and coordinate support for executives outside Paddington -...