Associate - Client Service Representative, Pension outsourcing

Job description

WTW benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role: - Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up - Research participant questions and plan issues - Maintain complete and accurate case notes - Work closely with other customer service representatives and client representatives - Complete special projects as needed - Communicate on a proactive basis - Participate in team meetings and training - Read and understand the client's plan documents, amendments, etc. - Follow procedures and guidelines - Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish...