Member Support Specialist (Remote, 9am - 6pm PST shift)

Job description

Welcome to Brightline! We are searching for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services. Responsibilities: Conducting first phone calls with new members to assess fit for Brightline services Scheduling appointments for members: Ensuring member paperwork has been completed Supporting Providers with a variety of administrative tasks Answering all admin-related questions between sessions Conducting eligibility checks, filing claims, and collecting member payment Keeping our internal software tool for the Member Support team ultra-organized Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale This position is fully remote with a 9am - 6pm PST schedule (Monday to Friday) Requirements: A passion for our mission to redefine behavioral health for children and their families. A desire to create a one-of-a-kind member...