Product Owner - Knowledge Management

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Knowledge Management team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you will lead an AI‑powered Knowledge lIfe cycle that improves self‑service, reduces contact volumes, and boosts agent productivity through search, conversational experiences, and intelligent content. You will set vision, prioritize the roadmap, and lead cross‑functional teams to deliver measurable outcomes for customers and employees. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along...