One Stop Student Success Specialist 1

Job description

JOB SUMMARY: The Student Success Specialist (Administrative Program Support 2) provides exemplary customer service in a high-traffic public area while participating in several high-level, detailed projects concerning admission, financial aid, registrar and orientation functions. A high degree of accuracy and efficiency while working in a fast-paced, dynamic environment is required. DUTIES AND RESPONSIBILITIES: Working under the supervision of the Assistant Director of One Stop as part of the Student Services team to complete assigned tasks, the Student Success Specialist is responsible for the following: - Provides exemplary customer service through answering questions, providing interpretations and relevant or proactive suggestions on matters related to admission, registration, financial aid, orientation and general University policies and procedures for students, families, faculty and staff through a variety of means such as phone, e-mail, and in-person. - Guides students and families in the completion of necessary paperwork/online requirements, such as admission application, FAFSA/Institutional Aid, and successfully registering for classes. - Consults with Lead Specialists and A...