Lead, Customer Service Representative

Job description

Position Summary: This position is responsible for routine audits on individual’s customer service representatives on Customer Service Module and REA/LEAD customers service case, responsible for training the customer service representatives and answers questions relating to eligibility, referrals, provider availability, claims status and department procedures. Handling escalated inquiries from members, Health Plans, providers and employer groups, to provide information and clarification on RMG services. Essential Duties and Responsibilities include the following: The pay range for this position at commencement of employment is expected to be between $23- $25 per hour ; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered....