CX Platform Product Owner (Salesforce)

Job description

Who We Are Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands. As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha. Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans. Your Impact: As a CX Platform Manager, you’ll play a critical role in owning and evolving Entain’s Customer Experience platform, with a primary focus on Salesforce and associated technologies. You will drive measurable improvements across customer outcomes, agent experience, operational efficiency, and commercial performance. Sitting at the intersection of product, customer experience, and commercial strategy, you’ll ensure the platform delivers maximum value across multiple brands and high-volume service environments. You’ll lead platform optimisation, shape the adoption of automation and AI-driven capabilities, and ensure the CX ecosystem scales in line w...