Logistics Operations Specialist (BPO)

Job description

We are seeking an analytical and detail-oriented specialist to manage seller logistics operations. You will ensure high efficiency in order fulfillment (DBM/DBS/FBM), handle exceptions, analyze performance data, and support seller onboarding to drive service quality and retention. Opportunity to work in a fast-paced, global e-commerce environment. Key Responsibilities: - Daily Operations: Execute order status updates, resolve exceptions, and clear backlogs within strict SLAs (<30 mins/day). - Data & Reporting: Perform weekly seller reviews and monthly deep-dive analysis on fulfillment metrics to identify optimization opportunities. - Project Support: Assist in seller onboarding, create/update SOPs and tutorials, and collaborate with Tech teams on system UAT and bug fixes. - Campaign Management: Monitor top-seller performance and manage backlog reminders during peak sales campaigns. Requirements: - Experience: Proven background in e-commerce operations, logistics, or data analysis. - Skills: Advanced Excel proficiency (Pivot tables, VLOOKUP); strong ability to learn internal tools quickly. - Soft Skills: Excellent problem-solving, time management, and cross-functional communication...