Line Lead

Job description

Reporting to the Duty Manager, the Line Lead are senior member of the screening operation at airports where there is no dedicated Service Delivery Manager (SDM) as in the majority of Per Shift Airports (Grouping C Airports). The Line Lead serves as the point of escalation for operational issues and provides operational oversight during screening operations. Line Leads are responsible for maintaining certification, meeting training obligations, and ensuring the efficient and effective delivery of screening services. Key Responsibilities: Provide operational oversight during screening operations, ensuring adherence to CATSA SOPs and local airport regulations. Escalate operational and communicate operational concerns to management and CATSA designates. Operational concerns may include but are not limited to critical incidents, equipment failures, staffing concerns etc. Ensure Screening Officers maintain GardaWorld and CATSA Training/Certification requirements. Coordinate and assign additional tasks, as delegated by management. Collaborate with screening personnel, CATSA representatives, and other stakeholders to optimize screening processes and address operational challenges. Maintain...