Head Of Customer Success US & Canada

Job description

About GotPhoto/fotograf.de Our mission is to digitalize the people's photography industry. GotPhoto.com|fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens! Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable. We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before! The Role:  Your mission: GotPhoto is seeking a Head of Customer Success to a team responsible for customer retention, expansion, and long-term customer growth across our Enterprise and Scale-Up segments. This is a senior leadership role responsible for defining and executing the Customer Success strategy with Net Revenue Retention (NRR) as the north star. You will lead a...