International Order Management Specialist

Job description

This position will provide support ensuring that customer's satisfaction with the order process by completing all the necessary steps through the order and delivery process. Responsibilities: Under minimal supervision, performs varied and moderately complex tasks including but not limited to: - Receives customers' requests by telephone, email, mail or person. Analyzes requests, provides information requested or ascertains who can best provide the information, routes the request to the proper person. - Respond to requests from customers as it relates to orders, product availability, dispute resolution, invoice requests, shipment proof of delivery (POD's). - Receives, reviews and enters all customer requests according to standard procedures. - Responsible for guiding complaint resolution to ensure that proper and satisfactory closure are obtained for customers. Investigate and bring to resolution disputes. - Place purchase orders for products from internal, external and overseas supplies on a needs basis. - Will support purchasing department as it relates to stocking PO status for order fulfillment. - Requests status from factories, negotiate deliver dates, update provide dates on sa...