Customer Experience Specialist

Job description

Customer Experience Specialist Location: Molendinar: Do you excel at building meaningful customer relationships? Are you passionate about delivering exceptional service and creating positive experiences? Join Kinetic, Australia’s leading integrated transport solutions provider, as a Customer Experience Specialist. About the Role: As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our clients and stakeholders. Your role will involve managing inbound and outbound communications, resolving customer issues, and ensuring high levels of satisfaction through efficient and empathetic interactions. You will also play a key role in identifying opportunities for improvement and supporting continuous enhancement of the customer journey. Key Responsibilities: - Provide professional and empathetic customer service through inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction. - Respond to stakeholder requests, collate and disseminate relevant information, and resolve issues or escalate as required. - Conduct assessments and investigations into customer complaints, adhering to contractual obligations. - I...