Call Center Supervisor- Full- Time (10085)

Job description

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 00000Position Type: Full TimeSalary Range: $27.00 - $29.00 HourlyTravel Percentage: NoneJob Shift: Monday - FridayJob Category: Human Services Call Center Counselor Supervisor – Full-Time 📍 Baltimore, Maryland 💰 $27.00-$29.00 🕒 Full-Time | Shifts: 7:00AM-3:00PM| Monday – Friday Being the Leader Communities Need in Moments of Crisis. About Us: Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity: We are seeking a Call Center Counselor Supervisor to support daily call center operations during assigned shifts. This role ensures counselors adhere to policies, monitors KPIs and call flow, provides coaching and oversight, and intervenes in high-risk situations when needed. The Supervisor works closely with leadership to maintain compliance with 988 and Lifeline standards while upholding high-quality, consumer-centered service...