System Administrator, Level 2 (FORECASTED)

Job description

What You Will Do: As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance. You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement. Key Responsibilities: - Provide support for the implementation, troubleshooting, and maintenance of IT systems - Monitor system performance and perform in-depth troubleshooting and root cause analysis - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues - Support day-to-day operations of client/server, storage, network, and mobile devices - Install, configure, and manage Linux/UNIX and Windows operating systems - Maintain system integrity through patching, updates, and configuration management - Optimize syste...