Senior IT Support Engineer (f/m/d)

Job description

Your role As an IT Support Engineer, you will play a key role in ensuring reliable IT support operations across multiple locations within the subregion and maintaining a stable end-user IT environment. Acting as the second-level escalation point, you will resolve advanced technical issues, support local and remote users, and contribute to the continuous improvement of Digital Realty’s IT infrastructure and user experience. Working closely with regional and global IT teams, you will support endpoint systems, manage IT assets, and participate in infrastructure upgrades and deployment activities. In addition to day-to-day support operations, you will contribute to IT projects, security compliance, and knowledge sharing across locations. What you'll do: - Resolve escalated technical issues from first-level support via ticket system, phone, email, or on-site support - Troubleshoot hardware and software issues across Windows, Mac OS, Microsoft 365, mobile devices, printers, and peripherals - Support remote and on-site users across multiple office locations - Deploy, configure, and maintain endpoint devices, workplace systems, and software solutions - Collaborate with L1 and L3 teams to e...