IT Specialist II

Job description

Summary: Under minimum supervision, perform diversified duties required to install, move, and maintain computing systems and applications as well as support users and gaming systems across the Enterprise. Works with the IT team to provide seamless technical services. All duties are to be performed within the guidelines of the Rivers Casino Philadelphia’s policies and procedures, Internal Control Standards, and objectives. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: - Smile, display energy and open body language - Proactively greet team members and guests, initiating interaction to provide service - Always use a positive parting remark to end the conversation Qualifications: - Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections and coordinating work with users. - Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections. - Create and update all documentation relating to systems, network equipment, and user locations. - Perf...