Casino Service Host- Full Time (Caesars Atlantic City)

Job description

Responsible for providing flawless customer service, passion for customer care, and a commitment to proactive service and recovery as necessary. Works to resolve customer issues using a rich set of tools which include real time customer data. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Starting Salary $50,000 Three to five years’ experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred). Multilingual preferred. - Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned) - Issues complementaries in accordance with established comping guidelines. - Handles difficult guests and situations in a calm, professional and prudent manner. - Maintains close ties with customers to engender loyalty. - Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements - Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportat...