Customer Service Representative

Job description

We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information. We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system. Currently, we have an opening for a bilingual English/Spanish speaker. Duties and Responsibilities: - Strong Communication Skills - Answering customer calls promptly and professionally - Listening attentively to customer concerns and questions - Providing accurate information about products and services - Resolving customer issues and complaints effectively - Maintaining detailed customer records and tracking call information - Following company policies and procedures for customer service - Adhering to call quality standards and metrics - Using a variety of computer hardware and software while performing work - Providing customer service based on policies and procedures - Maintaining attention to detail and accuracy - Explaining and applying policies of Fare System - Answering high-volume phone calls -...