Senior Customer Success Manager - Los Angeles, CA

Job description

Who we are In the past, being a successful restaurateur meant having a passion for food and hospitality. Today, thriving in a digital‑first restaurant landscape also requires a deep commitment to technology and operational excellence. At Otter, we believe in the joy of serving others, and we build technology that helps restaurants succeed in a digital‑first world. Restaurants around the globe, from emerging brands to industry leaders like Chick‑fil‑A, Hummus Republic, Ben & Jerry’s, KFC, and Eataly, trust Otter to power their operations. Our platform helps restaurants increase revenue, streamline operations, and reduce the complexity of managing delivery and digital ordering. What you’ll do: - Own and manage a portfolio of 10–15 mid‑market and strategic restaurant brands as the primary relationship owner. - Build trusted relationships across customer organizations, engaging stakeholders from day‑to‑day operators to senior leaders responsible for digital strategy and restaurant performance. - Manage accounts with individual ARR ranging from $40K–$100K per customer while driving retention and supporting renewal conversations. - Identify expansion opportunities across locations, produ...