Voice Product Portfolio Operations Director - Customer Success

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As the Product Portfolio Operations Director for the Customer Success team within the Customer Channel: Voice Product, you lead and enhance portfolio operations and product delivery by guiding a high-performing team and partnering with stakeholders to achieve shared goals and maximize product value. You set direction and ensure execution to drive adoption, satisfaction, and retention through strong, collaborative relationships, providing strategic guidance across the customer success lifecycle, including leading business engagement and readiness for major product rollouts, migrations, and transformations. The CCB Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As Product Portfolio Operations Director, you will drive portfolio-wide customer success focus areas including...